I forgot my password. What should I do?
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Follow the instructions below to have your password emailed to you.
- 1. Go to the log-in page and click Forgot Password?
- 2. Enter your email address and hit SUBMIT.
- 3. You’ll then receive an email containing your password.
I have entered my log-in information and cannot get into the site. What should I do?
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If you receive a message telling you your email address or password has been entered incorrectly, re-enter your email and password.
If you have forgotten your password, then click the Forgot Password? link.
My age can't be verified. What can I do?
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Please ensure all the information submitted during registration is correct. If you still have issues, you can print this PDF and follow the detailed instructions.
Where can I go if I'm still having trouble logging in to my account?
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Please provide us details of your issue via the Contact Us link at the bottom of the registration page.
I'm having difficulty seeing the whole page. What should I do?
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Check to see if your "pop-up" blocker is on. If so, you need to disable it to view the entire page.
May I opt out of receiving emails in the future?
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Yes. Please send a written request to:
Swedish Match North Europe AB
P.O. Box 941
Owensboro, KY, 42302-0941
Please provide us with your name and address to be removed from our mailing list. Or, you can email us at info@smna.com. It may take up to 10 business days to process your request.
How is my privacy protected?
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Who can I contact if I have an issue that is not addressed in the FAQs?
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Please provide us details of your issue via the Contact Us link at the bottom of the page.
